IT Service Reporting Manager

IT Service Reporting Manager responsible for designing, delivering, and improving reporting capabilities across the Service Integration and Management (SIAM) function. Produces clear, actionable insights and assurance reporting to support data-driven decision-making, transparency, and accountability.

Requirements

• Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment.
• Strong understanding of ITIL processes, service performance metrics, and service management principles.
• Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics).
• Excellent analytical skills with the ability to translate complex data into clear, actionable insights for varied stakeholders.