IT Service Support Manager (ITIL)

We're looking for a forward-thinking, collaborative, and detail-oriented Service Support Manager to join our growing team. You'll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.

Requirements

• Strong understanding of ITIL principles (minimum Foundation level)
• Experience with ITSM tools (ideally ServiceNow)
• Analytical mindset with the ability to turn insights into action
• Excellent communication skills—able to engage both technical and non-technical audiences
• A collaborative, customer-first approach with a passion for service excellence

Benefits

• Office in an attractive location with shared parking available
• Mostly remote—flex your schedule with your team
• 6% monthly flex allowance—spend it on wellness, learning, or other perks
• €8.50 daily meal allowance—fully covered by us
• Extra days off to recharge
• Life assurance for peace of mind
• Up to 20 days paid leave for sickness or caring responsibilities
• Annual performance bonus
• Daily office refreshments
• Unlimited LinkedIn Learning access
• Well-being support via apps and Employee Assistance Programme
• Events and workshops throughout the year
• Volunteering and charity opportunities