Johnson Controls - Internal

IT Service Technical Analyst

Join Johnson Controls as an IT Service Technical Analyst in Pune. Leverage ServiceNow skills in ITSM, focusing on Incident, Problem, and Change Management. ITIL knowledge preferred.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 6, 2025

IT Service Technical Analyst role in Pune, Maharashtra, India.

Requirements

  • Experience in IT Service Management tool like BMC Remedy, ServiceNow or similar tools.?
  • Ability to work with Incident, Problem, Change, Release and Service Level Management processes.
  • Knowledge of ITIL Foundation and other IT service management frameworks would be a plus.

Requirements Summary

ITIL Foundation knowledge, Experience with IT Service Management tools, Experience with Incident, Problem, Change, Release and Service Level Management processes