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Johnson Controls - Internal
IT Service Technical Analyst
Join Johnson Controls as an IT Service Technical Analyst in Pune. Leverage ServiceNow skills in ITSM, focusing on Incident, Problem, and Change Management. ITIL knowledge preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
IT Service Technical Analyst role in Pune, Maharashtra, India.
Requirements
- Experience in IT Service Management tool like BMC Remedy, ServiceNow or similar tools.?
- Ability to work with Incident, Problem, Change, Release and Service Level Management processes.
- Knowledge of ITIL Foundation and other IT service management frameworks would be a plus.
Requirements Summary
ITIL Foundation knowledge, Experience with IT Service Management tools, Experience with Incident, Problem, Change, Release and Service Level Management processes
