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Talan
IT Support Analyst – Global Platforms
IT Support Analyst at Talan (Andalusia) providing Level 0-1 support for global platforms via ServiceNow. Manage incidents, monitor alerts, collaborate with teams. Requires CS degree, 1-3 yrs experience, ITIL knowledge, B2 English. Full-time with training & benefits.
ServiceNow Role Type:
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Job description
Posted on:
September 25, 2025
Talan is seeking a Technical Support Analyst to provide technical support for global platforms both onsite and remotely. The role involves resolving incidents, collaborating with stakeholders, and ensuring the stability and efficiency of critical business systems. The position requires availability for international support and close collaboration with second-level teams.
Requirements
- Provide technical Level 0 and 1 support for global platforms (onsite and remote).
- Monitor and respond to critical alerts.
- Manage incidents and requests through ServiceNow.
- Collaboration with second-level teams and external suppliers.
- Monitor platform performance and identify/prevent deterioration.
Benefits
- Full-time contract
- Growth opportunity
- Smart Office Pack
- Training and career development
- Private medical insurance
- Life insurance
Requirements Summary
Bachelor's degree in CS, Eng., or related field. 1-3 years of experience in a technical support role. English proficiency (B2 level) and knowledge of ITIL/ITSM best practices are also needed
