IT Support Analyst (6 months)

We are looking for an IT Support professional who provides technical assistance for computer systems, hardware and software, ensuring the smooth operation of the organization’s technology infrastructure.

Requirements

• Provide technical support to staff and customers, troubleshooting and resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems within the organization, with a strong focus on Intune deployment for managing Windows laptops and Apple mobile devices (iPhone, iPads).
• Monitor and maintain computer systems and networks, ensuring optimal performance and addressing basics of IT networking as required.
• Maintain local asset and manage local stock.
• Promptly respond to support requests, documenting issues and their resolutions using ServiceNow ticketing system.
• Maintain documentation related to IT procedures, configurations, and troubleshooting steps.
• Provide training and support to end-users to help them effectively use technology resources, ensuring good communication in English, both spoken and written, as a key factor.
• Work collaboratively with remote teams, IT staff, and departments to ensure seamless integration of technology solutions.
• Effectively communicate with various stakeholders, from IT teams supporting with remote services to the local leadership team, applying priority, urgency, and escalation protocols when necessary.