IT Support Engineer- EUC L2

IT Support Engineer- EUC L2 is responsible for providing technical support to end-users, troubleshooting issues, and managing IT assets in a corporate enterprise environment. The role involves coordination with the backend team, vendor management, and prioritization of workload based on SLAs and user impact.

Requirements

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and Experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Good decision-making skills
• Should be able to prioritise workload based on SLA’s and user impact