.svg)
systemsGo
IT Support Engineer
IT Support Engineer at systemsGo, Auckland. Provide desktop/helpdesk support using ServiceNow ticketing. Requires 2+ years experience, Microsoft365 skills, ServiceNow knowledge. MCP certification preferred.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 16, 2025
systemsGo is seeking an IT Support Technician to work in a team based in Auckland, providing IT support to a global medical technology company. The role involves providing desktop support, helpdesk and remote support, and occasional after-hours work. Excellent communication skills and customer service experience are required.
Requirements
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
Benefits
- Opportunity to work in challenging IT environments
- Occasional after-hours work with appropriate compensation
Requirements Summary
2+ years IT helpdesk or technical support experience, diploma/degree in Computer Science/IT, and Microsoft MCP certification preferred
