Manager – IT Service Response​

As Manager – IT Service Response, you will lead the team responsible for rapid, coordinated responses to IT service disruptions, and the way we recover, understand what happened, and learn from.

Requirements

• Lead the team responsible for rapid, coordinated responses to IT service disruptions
• Empower engineering teams to conduct mature incident, problem, and event management practices
• Foster a high trust, high performance culture
• Set strategic direction for IT Incident, Problem and Event Management practices
• Represent IT Service Response in leadership forums and cross functional initiatives
• Build and mentor a high performing team
• Drive data informed enhancements using analytics and AI
• Ensure governance and oversight of incidents and problems managed by engineering teams
• Develop and maintain scalable frameworks for on call rotations, post event reviews and reporting
• Collaborate closely with the Manager – IT Service Assurance
• Engage and influence senior technology leaders to champion scalable ITSM practices
• Align team goals with evolving tech landscapes and organisational directives
• Inspire cultural change and support teams through transitions
• Make holistic decisions across interconnected practices for comprehensive improvements
• Maintain resilience under pressure and model positive mindsets
• Leverage analytics and AI for proactive, scalable insights
• Empower and coach distributed engineering teams
• Continuously adapt ITSM principles to modern methodologies

Benefits

• 4 weeks standard holiday + 5 additional days of wellbeing leave
• Additional purchased leave options up to 4 weeks per year
• Banking benefits
• Insurance discounts
• Superannuation scheme
• Growth and development
• Recognition and reward
• School holiday subsidy
• 2 Volunteer days per year