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systemsGo
IT Support Engineer ( Sydney )
IT Support Engineer at systemsGo, Sydney. Level 2/3 desktop support, helpdesk, AV equipment. Requires 2+ years IT experience, ServiceNow ticketing, Microsoft365, MCP cert preferred. On-site parking.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2024
systemsGo is seeking an IT Support Technician to work in a team based in St Leonards at a global medical technology company. The role involves providing Level 2 and Level 3 desktop support, helpdesk and remote support for IT and AV equipment, and completing project tasks.
Requirements
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
Benefits
- Parking available on site
Requirements Summary
2+ years IT experience, Microsoft MCP certification, experience with Microsoft365, AV systems, and helpdesk ticketing systems
