IT Support Help Desk Specialist (Junior)

GovCIO is hiring a Junior IT Support Help Desk Specialist to support the U.S. Coast Guard. The role involves initial incident response, documentation, and resolution of common IT issues.

Requirements

• High School Diploma or GED required
• 2-3 years of experience in IT support, help desk, or a related technical field
• Current DoD 8570 IAT Level II certification (e.g., Security+ CE) is mandatory
• Deep, Foundational knowledge of Microsoft environments
• Basic understanding of networking concepts (TCP/IP fundamentals, DNS, DHCP) sufficient to troubleshoot basic connectivity issues
• Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools
• Strong interpersonal and communication skills, with a focus on customer service and clear technical documentation

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance