IT Support Manager

We are looking for an IT Support Manager to join our team at Petit Forestier Digital Solutions. As a key member of our organization, you will be responsible for supervising IT support activities, leading teams, and ensuring the quality and speed of incident and request resolution.

Requirements

• Bachelor's degree in computer science or equivalent
• 5 years of experience minimum in a similar position
• Fluency in French and English
• Experience with ERP and CRM tools (SAP, Salesforce)
• Excellent knowledge of computer environments (Windows, Mac, Linux)
• Mastery of ticket management tools (Servicenow) and supervision tools
• Proven skills in team management and leadership
• Good understanding of networks, servers, and computer security
• In-depth knowledge of the ITIL methodology

Benefits

• Salaries may vary based on the company, location and experience
• It was not specified if benefits were included, in other words 'typically provided to employees' like healthcare, 401(k), paid time off, and more