IT Support Service Desk- Analyst

OakNorth Bank is seeking a self-starter and bold thinker for an IT Support Service Desk Team Leader role in India. This role involves overseeing daily operations of the IT support team, ensuring service level agreements are met, and creating knowledge base articles. The ideal candidate will be a hands-on professional with strong customer service and technical skills.

Requirements

• Provide technical support: Address and resolve technical issues.
• Troubleshoot hardware and software
• Customer service: Provide exceptional customer service.
• Training and support: Assist users on hardware, software, and IT processes.
• Strong communication, interpersonal, and customer service skills.
• Excellent attention to detail
• ITIL certification or equivalent is a plus.
• Experience with ServiceNow
• Flexible to work in rotational shifts (24X7) if required

Benefits

• Competitive salary
• Opportunity for professional growth
• Inclusive and diverse workplace