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Corning
IT Support Specialist
IT Support Specialist at Corning (Shenzhen). Manage ServiceNow tickets, AD, VPN, imaging, mobile devices, cloud apps, security software, telephony, and vendor relations. Requires technical expertise, English proficiency, and strong communication.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
Join Corning, a leading innovator in glass, ceramic, and materials science, as an IT Support Specialist. Help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines.
Requirements
- IT asset lifecycle management skills
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing anti-virus threats
- Remote connection/utilization
- Imaging and deployment server utilization
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various software packages
- Installation/configuration of Security Software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Vendor engagement (as needed)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Limited support for Mac OS and hardware
- End user equipment moves (disconnect/reconnect)
Requirements Summary
Relevant technical experience, proficient in time management, advanced level of English, effective organization, and excellent communication skills
