IT Support Specialist

Sago is seeking an experienced IT Support Specialist to join their global IT Help Desk team. The role involves providing technical assistance for computer systems, hardware, and software, resolving user issues, and ensuring professional resolution. Candidates will be based in Gurugram and required to work 24/7 with rotating shifts and occasional remote on-call support.

Requirements

• Experience with Microsoft Intune (a plus)
• Knowledge of O365 Administration (Exchange, Teams, SharePoint, Azure AD, etc.)
• Capable of utilizing Active Directory
• Strong troubleshooting skills for software, hardware, and networking issues
• Ability to diagnose and repair hardware problems
• Proficiency with operating systems (Windows and macOS, Linux is a plus)
• Knowledge of basic networking (IP addressing, DNS)
• Experience with remote desktop support tools
• Proficiency in troubleshooting email platforms (e.g., Outlook, Gmail)
• Experience with helpdesk systems (Jira Service Desk, ServiceNow, or Zendesk)
• Understanding of cybersecurity principles, including MFA and antivirus solutions
• Basic scripting skills (e.g., PowerShell, Bash) for automation
• Expertise in configuring and maintaining desktops, laptops, and printers
• Knowledge of mobile device management (e.g., smartphones, tablets)
• Proficiency in VPNs and troubleshooting
• Excellent communication and relationship-building abilities
• Adaptability and resilience in high-pressure environments
• Commitment to self-improvement and professional growth
• Proficiency in English with strong communication skills
• Education required: Bachelor's degree or equivalent experience in Computer Science or Systems Engineering preferred

Benefits

• Free Gourmet Tea/ Coffee on the house
• Cab facility for up to 50 kms from office location in EST (Night) Hours