IT Support Specialist (Google Workspace)

The IT Support Specialist (Google Workspace) will deliver Google Workspace services, including troubleshooting, account provisioning/deprovisioning, group management, and general customer support. This position is onsite 5 days a week in the Arlington, VA office.

Requirements

• Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
• Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
• Bachelor’s degree or equivalent and 5 applicable years of experience
• Manage Google Workspace user accounts, including but not limited to; shared accounts, delegation requests, name changes, account provisioning/terminations, security, etc.
• Ability to communicate effectively and collaborate in a team environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience managing IT projects.
• Experience with Office 365 Suite (MS Teams, Planner, etc.).
• Experience interfacing with high level government officials.
• Experience in general network administration and IT Troubleshooting.
• COMPTIA A+, or Network+, or Security+ Certification
• ITIL 4 certification
• Familiarity with using ServiceNow

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits