IT Support Specialist, IT Service Desk, EMEA

Bring people closer by supporting reliable, user-focused IT services. As an IT Support Specialist, you will contribute to our purpose of Bringing People Closer by supporting colleagues across the organization with their IT hardware, software, and system needs.

Requirements

• Provide professional 2nd level support and register incidents in ServiceNow
• Resolve issues face-to-face, by phone, email, or through ServiceNow
• Assess and prioritize incidents and service requests
• Support core technologies such as Active Directory, Azure AD, Microsoft Exchange, Microsoft 365, Endpoint Manager, and Intune
• Prepare, set up, and maintain meeting rooms, workstations, mobile devices, printers, and other equipment
• Create and update documentation, guidelines, and user instructions
• Collaborate with colleagues across Group IT to ensure smooth service delivery

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative and supportive team environment
• Flexible working hours