IT Support Specialist, NA

Vantage Data Centers is seeking an IT Support Specialist to provide first and second-line support for hardware, software, and network issues, manage service requests and incidents, and support Windows and macOS environments. The role requires excellent communication skills, a customer-service mindset, and hands-on experience with technologies such as Active Directory, Azure AD, and Office 365.

Requirements

• Associates or Bachelor's degree in Information Technology, Computer Science, or relevant work experience.
• 2+ years of experience in a helpdesk or IT support environment.
• Experience working within an ITIL environment; ITIL certification is preferred.
• Hands-on experience with Active Directory, Azure AD, and Office 365 (Teams, Exchange, etc.).
• Knowledge of cybersecurity tools, antivirus, and firewall management.
• Strong troubleshooting skills and familiarity with remote desktop applications and help desk software.
• Excellent written and verbal communication skills; able to support users globally.
• Ability to interact professionally with all levels of staff, including executives.
• Experience with ServiceNow, ManageEngine, or similar ITSM tools.

Benefits

• Medical, dental, and vision coverage
• Life and AD&D
• Short and long-term disability coverage
• Paid time off
• Employee assistance
• 401k program with company match