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Twitter
IT Support Technician
Twitter IT Support Technician, Dublin. First-line technical support, troubleshooting hardware/software, escalating complex issues. Entry-level welcome. Windows/macOS, networking basics required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2025
We are seeking a motivated and detail-oriented IT Services Technician to join our dynamic IT team. This role is responsible for providing first-line technical support to end-users, resolving basic IT issues, and escalating complex problems to specialist teams in various IT disciplines.
Requirements
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred
- 0-2+ years of experience in IT or a related field (entry-level candidates encouraged to apply)
- Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
- Strong communication and customer service skills to assist non-technical users effectively
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment
Requirements Summary
High school diploma or equivalent, 0-2+ years of experience in IT, and basic understanding of Windows and macOS operating systems
