IT Support Technician

We are seeking a skilled and customer-focused IT Support Engineer to join our International IT team. The successful candidate will provide advanced technical support to end-users, resolving escalated incidents, maintaining local IT systems, and assisting with project delivery.

Requirements

• Work with the global IT Team to ensure infrastructure and systems in place to deliver high-quality IT solutions across the business.
• Lead the On-Boardings and Off-Boardings of employees along with account setup and IT Induction sessions.
• Experience managing Vendors and procurement processes.
• Act as the point of contact for IT-related issues.
• Assist in the installation, configuration, and maintenance of Windows laptops and MacBooks.
• Collaborate with other IT professionals and cross-functional teams.
• Escalate complex problems to higher-level support or specialised IT teams when necessary.
• Create and update documentation and FAQ’s for users.
• Conduct training sessions for end-users on IT-related topics.
• Familiarity with ITSM tools (e.g. ServiceNow, Jira).
• Strong knowledge of Windows 11 and MacBook administration.
• Knowledge of Google Workspace and Okta administration.
• Fluent in both English and German, with the ability to read, write and speak both languages.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week