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Eastman
IT System Analyst
Join Eastman as an IT System Analyst in Mexico City. Leverage ServiceNow for support requests, asset management, and IT troubleshooting. Experience required.
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
The IT System Analyst will be responsible for managing support requests, providing hardware and software support, and ensuring IT infrastructure is functioning smoothly. The role involves troubleshooting hardware and software, managing asset inventory, and assisting with IT projects and training. This position supports an on-site IT presence in Mexico City.
Requirements
- Log requests in ServiceNow
- Provide site phone and desk side support
- Hardware, software, and network troubleshooting
- Hardware refresh, lease replacements, and upgrades
- System access requests management
- Mobile phone support
- Asset inventory management
- Network project implementation and deployment
- Network equipment troubleshooting
- Maintenance & support of office equipment
Requirements Summary
Requires experience in IT discipline. Handles complex problems, performs routine duties, and contributes to knowledge building within the organization. Assesses IT assets and manages hardware/software
