IT Team Lead (AU Retail, Office-based)

ConnectOS is seeking an IT Team Lead for an on-site position based in Mandaluyong City, Metro Manila. The role involves co-ordinating service issues, improving service delivery, and ensuring up-to-date documentation and training. ConnectOS is a top-rated offshoring company specializing in premium resourcing and productivity solutions.

Requirements

• Demonstrated experience in leading a team of IT Service Desk and/or IT Operational department.
• At least 2 years’ experience in a service desk environment or call centre.
• Excellent technical and troubleshooting skills.
• Sound knowledge of supporting Microsoft technologies.
• Ability to support networking issues including cabling and wireless, remote access connectivity, and mobile devices.
• Experience with ServiceNow, Salesforce, Active Directory, Share Point, and Point of Sales (POS)

Benefits

• Medical, Dental Coverage and Life insurance
• Competitive salary and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila