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Nestle Operational Services Worldwide SA
IT Tech Specialist - Service Desk Performance and Data Insights
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 7, 2025
Nestlé is seeking a skilled IT Service Desk Performance and Data Insights Specialist to enhance its IT Service Management (ITSM) processes and Global ServiceDesk Operations. The role involves using advanced analytics, data visualization, and reporting to improve efficiency and drive customer satisfaction. This is a full-time contract position based in Bangalore with a collaborative, global environment.
Requirements
- Bachelor’s degree in data science or a related field
- 3+ years of hands-on experience in ITSM reporting and analysis
- Proficiency in data visualization tools like Microsoft Power BI
- Knowledge of the Swish.AI platform is a differentiator
- Strong understanding of ITIL and IT Service Management concepts
- Excellent critical thinking, analytical skills, and stakeholder engagement capabilities
Benefits
- Competitive salary
- Key benefits package
Requirements Summary
Bachelor's degree in related field. 3+ years of ITSM reporting experience. Proficiency in data visualization tools & knowledge of ITIL/Service Management are needed
