ITAM - Operational Change Consultant

As an ITAM - Operational Change Consultant, you will assist in implementing digital strategies and optimizing local processes. You will support integration of platforms like ServiceNow with local systems, collect and analyze operational data, and maintain process documentation. You will also provide training and ongoing support to local teams on ServiceNow usage.

Requirements

• Experience in supporting operational transitions of HAM programs within ServiceNow.
• Strong understanding of HAM processes, including asset reconciliation, lifecycle tracking, and operational workflows for hardware asset requests, maintenance, and retirements.
• Proficiency in monitoring and maintaining the ServiceNow Configuration Management Database (CMDB) to ensure HAM accuracy and compliance.
• Experience in managing operational incidents, changes, and problems related to HAM functionality.
• Hands-on expertise in updating HAM-related workflows, catalogue items, and business rules within ServiceNow.
• Ability to deliver operational reports and dashboards aligned with HAM program objectives.
• Knowledge of ServiceNow upgrades and ensuring HAM program continuity during version changes.
• Strong root cause analysis skills for troubleshooting hardware asset discrepancies.
• Excellent documentation skills to support the handover of HAM processes to operations teams.

Benefits

• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth