ITAM Consultant for ServiceNow, Bratislava

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform.

Requirements

• Conduct client workshops and interviews to gather and analyze ITAM requirements.
• Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements.
• Ensure data integrity and accuracy within the CMDB.
• Develop and implement data cleansing and normalization strategies.
• Establish and maintain asset lifecycle processes.
• Conduct thorough testing of ServiceNow configurations and customizations.
• Develop and execute test plans and test cases.
• Develop and deliver training materials and workshops for end-users and administrators.
• Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals.
• Maintain effective communication with clients throughout the project lifecycle.
• Provide regular status updates and address client concerns.
• Build and maintain strong client relationships.
• Stay up-to-date with the latest ServiceNow features and ITAM best practices.
• Identify opportunities for process improvement and optimization.
• Contribute to the development of internal knowledge base and best practice documentation.

Benefits

• Salary up to 4200€
• 5 weeks of vacation per year
• 4 “My Days” per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1023€ / year (4,57€ / per day)
• Cafeteria 40€ / month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Company mobile phone (Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture