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NTT DATA Services
ITIL - Services IT Dev. Program Sr. Assoc. II
Join NTT DATA Services in Noida as an ITIL - Services IT Dev. Program Sr. Assoc. II. Leverage ServiceNow for ITSM, monitoring tools, and automation.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Event Management
IT Operations Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 6, 2025
We are seeking an ITIL - Services IT Dev. Program Sr. Assoc. II to join our team in Noida, Uttar Pradesh, India. The ideal candidate will have 2+ years of experience in the IT industry with hands-on experience in infrastructure monitoring tools and ticketing systems.
Requirements
- 2+ years of experience in the IT industry with hands-on experience in any Infrastructure Monitoring Tools such as Zenoss, Nagios, BMC TrueSight, SolarWinds etc.
- Server, Network, Storage and/or Application monitoring experience.
- Experience with ticketing systems such as ServiceNow/JIRA.
- Understanding of core ITSM modules like incident management, problem management, change management, User Stories, Request workflows etc.
- Knowledge of event management.
- Basic Python or Bash/Shell scripting experience to automate repetitive tasks.
- Creation of SOP documentation for routine activities.
- Effective communication skills both written and verbal.
Benefits
- Preferred Skills:
- Minimum 60% marks throughout academically.
- ITIL V4 certification
- Certification/Training on any monitoring tool.
- Experience with data analytics using common tools such as excel, PowerBI, Tableau, etc.
Requirements Summary
2+ years of experience in IT, ITIL V4 certification, knowledge of event management, Python or Bash scripting, and effective communication skills
