ITIL Expert - ServiceNow and Telecom Service Excellence (Remote)

Join our team and help shape the future of digital service management as an ITIL Expert - ServiceNow and Telecom Service Excellence (Remote). You'll design and implement ITIL-based ITSM/CSM frameworks, lead process enablement, and drive root cause analysis and continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, or related field
• ITIL Expert Certification (ITIL 4 Managing Professional preferred)
• 7+ years in ITSM roles, including 3+ years in telecom operations or OSS/BSS environments
• Proven experience with ITIL process implementation in complex, enterprise-scale settings
• Hands-on experience with ServiceNow ITSM/CSM modules and workflow configuration
• ServiceNow certifications (CSA, CAD, CIS-ITSM)
• Familiarity with cloud, IT security, and compliance standards (e.g., SOX, COBIT)
• Strong communication, analytical, and stakeholder engagement skills

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills