ITIL Situation Manager

Continental is seeking an ITIL Situation Manager to actively participate and support the delivery of end-to-end services in line with customer and internal SLAs/KPIs. The role requires expertise in ITIL frameworks, strong communication skills, and the ability to work under pressure in high-priority situations.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field.
• Certifications: ITIL Foundation, ITIL Intermediate or Expert (preferred).
• 3+ years in IT service management, with a focus on incident or problem management.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Experience with ITSM tools like ServiceNow, BMC Remedy, or Jira.

Benefits

• 13th salary
• Performance bonus
• Christmas & Easter bonus
• Seniority bonus
• Flexible working time
• Competitive salaries & benefits
• Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen, 24/7 Helpline with Psychologists etc.);
• Different discounts (tires, glasses, medical, shopping, etc.);
• Relocation bonus for non-Timisoara Residents
• Professional development opportunities (in Technical and Leadership Areas)
• International Work Environment & Traveling Opportunities