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Eurofins
ITISC FET Europe Problem management Engineer
Problem Management Engineer at Eurofins (Bengaluru). 5+ yrs IT ops/infrastructure. ServiceNow ITSM expertise. ITIL certified. Cloud (AWS/Azure), VMware, networking. Root cause analysis. Monitoring tools proficiency required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 1, 2025
We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team. This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments.
Requirements
- Minimum 5 years of experience in IT operations, infrastructure support, or cloud services with a focus on Problem Management
- Strong knowledge of ITIL v3/v4 framework (ITIL certification preferred)
- Proven experience in managing problems across: Cloud platforms (AWS, Azure, GCP), Compute and virtualization (VMware, Hyper-V), Networking (LAN/WAN, firewalls, load balancers, DNS, VPN), Storage and backup systems
- Familiarity with monitoring and observability tools (e.g., Site24x7, Grafana)
- Experience with ITSM platforms (e.g., ServiceNow, BMC Helix)
- Strong analytical and troubleshooting skills with a methodical approach to problem-solving
- Excellent communication, documentation, and stakeholder management skills
Requirements Summary
Minimum 5 years of experience in IT operations, infrastructure support, or cloud services; Strong knowledge of ITIL v3/v4 framework; Proven experience in managing problems across cloud, compute, and network environments
