ITL Service Architect

We are seeking a permanent Service Architect to design and develop IT services that meet and exceed customer and business expectations. The ideal candidate will have expertise in IT Service Management, service governance, and service pipeline & catalogue design. They will collaborate with business leaders and stakeholders to ensure services align with enterprise goals and future state roadmaps.

Requirements

• Proven experience in IT Service Management, with deep expertise in ITIL 4 practices across service value system and service lifecycle.
• Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement methods.
• Defining services for running, operating, and changing, translating technical and business requirements into service artifacts.
• Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies.
• ITSM toolsets such as ServiceNow, and exposure to architectural frameworks (e.g., TOGAF).
• Service Management across various disciplines, including managing third-party suppliers in multi-customer and provider environments.
• Strong process competencies with a solid understanding of the Service Value chain.

Benefits

• Equal Employment Opportunity
• An equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant.