ITSM Architect

T-Systems ICT India Pvt. Ltd. is seeking an ITSM Architect to design and implement ITSM solutions, lead technical delivery of projects, and collaborate with clients and stakeholders.

Requirements

• Create technical blueprints for ITSM solutions
• Design comprehensive ITSM data models
• Develop logical and physical architectures for ServiceNow implementations
• Ensure scalability and performance of ITSM architectures
• Guide, lead, and mentor ITSM development teams
• Execute Proof of Concept (POC) projects
• Resolve complex technical issues
• Ensure compliance with architecture standards and best practices
• Stay current with emerging ITSM technologies and trends
• Lead the technical delivery of projects from scoping to implementation
• Oversee the entire project lifecycle, ensuring adherence to timelines and quality standards
• Conduct thorough testing and validation of implemented solutions
• Develop and maintain technical documentation for all implemented solutions
• Design and develop REST API integrations between ServiceNow and other client systems
• Identify and implement data integration strategies for various data sources
• Ensure data integrity and security across integrated systems
• Troubleshoot and optimize integration performance
• Analyze and optimize ITSM processes for improved efficiency
• Conduct performance audits of existing ITSM implementations
• Recommend and implement improvements to enhance system performance and user experience
• Ensure all ITSM solutions adhere to industry security standards and best practices
• Implement appropriate access controls and data protection measures
• Stay informed about relevant compliance requirements (e.g., ITIL, COBIT) and incorporate them into ITSM architectures
• Regularly review and refine ITSM architectures based on feedback and emerging technologies
• Propose and implement innovative solutions to enhance ITSM capabilities
• Contribute to the development of internal best practices and standards for ITSM implementations

Benefits

• Opportunity to work with a Great Place To Work certified company
• Dynamic team of over 4,200 professionals
• Opportunity to work on high-value IT services projects worldwide