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Doris Peters & Associates
ITSM Business Analyst
Join Doris Peters & Associates as an ITSM Business Analyst in San José. Leverage ServiceNow skills to analyze data, define requirements, and enhance ITSM performance. Benefits include medical insurance, remote healthcare, and more.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
This position is for a Business Analyst within ServiceNow ITSM for a leading multinational healthcare company. The role involves working closely with business units and IT teams to analyze business needs and design system specifications within the ServiceNow platform. The ideal candidate will have strong analytical skills, communication abilities, and experience with ServiceNow data.
Requirements
- Collaborate with stakeholders to define business requirements.
- Analyze ServiceNow data, Jira data, or other data to understand problems and risks.
- Develop reports to track ServiceNow operational performance.
- Evaluate and update ServiceNow content.
Benefits
- Private Medical Insurance
- Dental Insurance
- Life Insurance
- On-Site Doctor
- Remote healthcare services
- Paternity Leave
- Maternity Leave
- Personal time off
- Bi-weekly payments
- Transportation
- Solidarty Association
- Cafeteria
Requirements Summary
Bachelor's degree or equivalent experience. 3+ years BA experience. Strong analytical, problem-solving, and communication skills
