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Markel
ITSM Change Manager
ITSM Change Manager at Markel, Richmond, VA. Manage IT change processes using ServiceNow, lead CAB meetings, assess risk/impact. Requires 5+ yrs experience, ITIL certification. Competitive benefits, 401(k), PTO.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
We're seeking an experienced ITSM Change Manager to oversee and manage the IT Change Management process, ensuring all changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The ideal candidate will have a strong understanding of ITIL processes, excellent communication skills, and work collaboratively in a global environment.
Requirements
- Oversee the end-to-end IT Change Management process
- Review and assess the impact, risk, and benefits of proposed changes
- Work closely with IT teams, stakeholders, and business units
- Proactively engage and build relationships with global technical teams
- Lead Change Advisory Board meetings
- Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews
- Identify opportunities for process improvements within the Change Management
- Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes
- Collaborate closely with the Configuration Manager and Incident Managers
Benefits
- Competitive benefit programs
- Multiple health, dental and vision insurance plan options
- Optional life, disability, and AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays and floating holidays
- Parental leave
Requirements Summary
Minimum 5 years of experience in IT Change Management or a related IT Service Management role. ITIL v3 or ITIL 4 Foundation certification is required
