ITSM Change Manager / Release Manager (CM/RM) Leader

We are seeking an ITSM CM/RM Leader to lead and oversee the organization's change and release management functions within the IT Service Management (ITSM) framework. The role requires a strong understanding of ITIL best practices and experience with ITSM tools. The leader will facilitate collaboration across IT teams, stakeholders, and vendors to deliver stable, high-quality services and solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 15+ years of experience in IT Service Management, with at least 5 years in a leadership role.
• Strong understanding of ITIL framework and best practices in Change and Release Management.
• Proven experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Excellent leadership, communication, and stakeholder management skills.

Benefits

• A highly competitive compensation and benefits package.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.