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BlackStone eIT
ITSM engineer
Join BlackStone eIT in Dubai as an ITSM Engineer. Leverage ServiceNow skills to enhance ITSM processes, improve service delivery, and enjoy remote work benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
BlackStone eIT is seeking an ITSM Engineer to enhance their IT service management capabilities. The role involves developing, implementing, and optimizing ITSM processes, collaborating with IT support teams, and improving service delivery. This position focuses on operational efficiency and customer satisfaction.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years’ experience in IT service management roles.
- Familiarity with ITIL framework and best practices in IT service delivery.
- Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy).
- Strong analytical and problem-solving abilities.
- Excellent communication skills for effective collaboration.
- Proven ability to develop concise documentation and reports.
- Status of certifications such as ITIL v3 or higher is advantageous
Benefits
- Remote Model
- Time Flexibility
- Relocation after 6 months
Requirements Summary
Bachelor's degree in IT. 3+ years IT service management experience. ITIL framework knowledge. Experience with ITSM platforms is a plus
