ITSM Engineer Banking Sector (PRIEB0725) - Client Services

PRIORITY is seeking a highly skilled ITSM Engineer for the banking sector. The role involves designing, implementing, and improving IT service management processes, collaborating with IT teams and stakeholders, and optimizing workflows. The position requires a bachelor's degree in IT, understanding of ITIL practices, and 2-5 years of experience in IT service management.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a closely related discipline
• Understanding of ITIL practices, with exposure to additional frameworks such as COBIT or ISO standards
• 2 to 5 years of experience in roles such as IT service management, business analysis, or process improvement—ideally within the IT sector or banking industry
• Proven ability to analyze complex issues and develop practical solutions
• Well-developed organizational and communication skills, including the ability to present ideas clearly
• Capable of handling multiple projects simultaneously while effectively prioritizing tasks
• Skilled in building and maintaining strong working relationships with internal teams and external partners
• Comfortable working independently as well as collaborating within a team setting
• Familiarity with IT service management platforms such as SMAX, ServiceNow, or BMC Remedy is a plus
• Holding certifications like ITIL, BPMN, or Prince2 is an added advantage

Benefits

• Competitive remuneration package
• Continuous learning & development opportunities
• Dynamic and friendly/inclusive working environment