ITSM Operation & Automation Assistant Manager

ITSM Operation & Automation Assistant Manager job description: oversee IT service management processes and tools, lead automation of ITSM workflows and tasks, manage day-to-day operations of ITSM processes and tools, ensure alignment with ITIL standards and business requirements.

Requirements

• 5 years experience in ITSM operations and automations, preferably in a leadership role
• Minimum 4 years experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms
• ITIL V3/V4 Certification
• Certified as ServiceNow System Administrator (CSA)
• Automation tools certification (e.g., Ansible, Terraform, UiPath, etc)
• Bachelor's degree in computer science, information systems, engineering, or related field

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship