Join Mizuho in IT Service Management Operations as a Director to lead a team in executing day-to-day operations and governance of Incident Management, Change Management, Problem Management, and Release Management.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field
- Minimum of 15 years of experience in IT Service Management in a leadership capacity
- Extensive knowledge and hands-on experience with the ITIL framework
- Proven track record of leading and managing high-performing teams
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and manage multiple priorities
- Certifications in ITIL, PMP, or other relevant areas are highly desirable
- Experience with ServiceNow, including the development and management of roadmaps for Incident, Problem, Change, and Release modules
Benefits
- Generous employee benefits package
- Discretionary bonus