Mizuho

ITSM Operations

Join Mizuho in New York as ITSM Operations Director. Lead Incident, Change, Problem, and Release Management using ServiceNow. 15+ years ITSM experience required.

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Direct Hire
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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Governance, Risk, and Compliance
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IT Service Management
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Incident Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 9, 2025

Join Mizuho in IT Service Management Operations as a Director to lead a team in executing day-to-day operations and governance of Incident Management, Change Management, Problem Management, and Release Management.

Requirements

  • Bachelor's degree in information technology, Computer Science, or a related field
  • Minimum of 15 years of experience in IT Service Management in a leadership capacity
  • Extensive knowledge and hands-on experience with the ITIL framework
  • Proven track record of leading and managing high-performing teams
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and manage multiple priorities
  • Certifications in ITIL, PMP, or other relevant areas are highly desirable
  • Experience with ServiceNow, including the development and management of roadmaps for Incident, Problem, Change, and Release modules

Benefits

  • Generous employee benefits package
  • Discretionary bonus

Requirements Summary

15+ years of IT Service Management experience, Bachelor's degree in related field, ITIL framework knowledge, leadership and team management skills