ITSM Operations Analyst

RS Group is seeking a skilled ITSM Operations Lead to join our dynamic team. This is an exciting opportunity for an experienced professional to drive ITIL-aligned service operations across a global organisation, ensuring consistent, high-quality support for business-critical systems.

Requirements

• Proven experience in IT Operations or Service Support roles within a global or regional business.
• Strong working knowledge of ITIL v4 frameworks and their practical application.
• Experience managing SLAs, KPIs, and service improvement initiatives.
• Excellent communication and stakeholder engagement skills.
• Ability to stay composed and focused during major incidents.
• Analytical mindset with strong problem-solving skills and a proactive approach.

Benefits

• Annual performance bonus
• Enhanced maternity and paternity leave
• Private healthcare in the UK&I
• £500 a year for ongoing health condition monitoring & consultation
• Needs assessment, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette's syndrome
• Streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• IVF for lesbian couples and information/support around surrogacy and adoption