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Ford
ITSM Process Analyst
Join Ford in Chennai as an ITSM Process Analyst. Optimize ITSM processes on ServiceNow. Requires 2+ years in ITIL/Service Management. Benefits included.
Direct Hire
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 9, 2025
This role is responsible for analyzing and optimizing IT Service Management (ITSM) processes within the ServiceNow platform, ensuring efficiency, process quality, and user experience.
Requirements
- B.A/B.S in Computer Science, Business Administration, or related field
- 2+ years of experience in IT Service Management, ITIL, or related field
- Experience with ServiceNow, ITSM, or other Service Management platforms
Requirements Summary
B.A/B.S in Computer Science, Business Administration, or related field, 2+ years of experience in IT Service Management, ITIL, or related field, Experience with ServiceNow, ITSM, or other Service Management platforms
