ITSM Process Analyst, Global Deloitte Technology

Deloitte is seeking an ITSM Process Analyst to join their Global Technology team. This role involves designing, implementing, and improving IT Service Management processes, ensuring compliance with organizational policies, and providing guidance to stakeholders. The ideal candidate will possess strong analytical skills, knowledge of ITIL principles, and a commitment to process improvement. This position will focus on the ServiceNow platform and involve collaboration with cross-functional teams.

Requirements

• 5–8 years of experience in IT Service Management or related roles.
• In-depth understanding of ITIL principles and frameworks.
• Proficiency in the use of enterprise-grade ITSM tools (ServiceNow preferred).
• Excellent analytical and problem-solving skills.
• Effective communication and stakeholder management abilities.
• Experience in process mapping and workflow design.

Benefits

• Competitive salary
• Variable pay opportunities
• Benefits programs (mental health support, learning days, etc.)
• Hybrid work structure