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Swift
ITSM Process Owner
ITSM Process Owner at Swift, Kuala Lumpur. Drive ITIL-based process optimization & ServiceNow automation. 6-10 yrs ITSM exp, ITIL certified required. Competitive benefits.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 15, 2025
We are seeking an ITSM Process Owner to drive the successful execution and continuous improvement of ITIL-based ITSM processes. In this role, you will design, implement, and optimize ITSM processes to ensure that IT services are delivered efficiently, reliably, and in alignment with business expectations.
Requirements
- 6–10 years in ITSM Process Management
- ITIL Expertise: ITIL Foundation certified (ITIL Strategic Leader certifications preferred)
- Regulatory Awareness : Familiarity with operational resilience regulations; exposure to the EU Digital Operational Resilience Act (DORA) is a strong plus.
- Automation & Optimization: Demonstrated ability to drive automation and streamline workflows within ServiceNow to align with business needs.
Benefits
- Competitive package
- Freedom to be yourself
- Diverse and inclusive environment
Requirements Summary
6-10 years of experience in ITSM Process Management, ITIL Expertise, and experience with regulatory awareness
