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Ness Digital Engineering (India) Private Limited
ITSM Service Delivery Manager for SRE Team
Join Ness Digital Engineering as an ITSM Service Delivery Manager in Hyderabad. Leverage ServiceNow expertise to enhance service delivery and client satisfaction.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 11, 2025
The Service Delivery Manager for the SRE Team is responsible for process oversight, governance, and execution management of the ITSM framework. This role focuses on optimizing service delivery, client satisfaction, and operational excellence, with a collaborative approach to internal and external stakeholders. The SDM will build relationships with both technology and internal clients to ensure services align with SLAs and customer expectations.
Requirements
- Gathering and understanding customer requirements/SLAs
- Reporting Service quality
- Addressing escalations and improving services
- Reviewing/planning projects
- Collaboration with internal clients and stakeholders
- Experience with Stakeholder Management, including subject matter experts
- Experience with ServiceNow
Benefits
- Global position
- Cross divisional role
- Learning opportunities
- Exposure to key stakeholders
Requirements Summary
6-8 years IT SDM exp. Bachelor's degree in tech field or comms. Strong communication skills & experience with ServiceNow
