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Devoteam
ITSM ServiceNow Consultant (m/w/d)
ITSM ServiceNow Consultant at Devoteam, Cologne. Drive digital transformation using ServiceNow platform expertise. Lead ITSM implementations, optimize processes, manage stakeholders. Requires enterprise service management experience, process modeling knowledge, project leadership. Flexible work, training, international growth opportunities.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
At Devoteam N Platform, we support companies in fully exploiting the possibilities of the ServiceNow platform. As an ITSM / ServiceNow Consultant, you will accompany our customers on their way to modern, efficient, and digital processes.
Requirements
- Several years of experience in enterprise service management, ideally with ServiceNow
- Comprehensive knowledge of process modeling, optimization, and/or quality management
- Experience in workshop moderation
- Experience in leading projects or workstreams
- Secure stakeholder management on management level
- Routine in pre-sales or offer processes
- Very good German and English skills
- Willingness to take responsibility and move something in the team
Benefits
- Flexible work models
- Modern IT equipment
- Varied training opportunities
- International development opportunities
- Corporate benefits
- Comprehensive additional services
- Jobrad leasing with attractive tax benefits
- Attractive bonuses when you recruit new colleagues
- Modern and centrally located offices
- Get-togethers, parties, and team events
Requirements Summary
Several years of experience in enterprise service management, knowledge of process modeling, and experience in workshop moderation
