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Devoteam
ITSM ServiceNow Consultant (m/w/d)
ITSM ServiceNow Consultant at Devoteam, Berlin. Drive digital transformation using ServiceNow platform. Design efficient processes, lead projects, manage stakeholders. Requires ESM expertise, workshop facilitation, German/English fluency. Flexible work, training, international growth.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 21, 2025
As an ITSM / ServiceNow consultant, you will accompany our customers on their way to modern, efficient, and digital processes. You will combine technology, consulting, and methodology to design projects actively.
Requirements
- Several years of experience in enterprise service management, ideally with ServiceNow
- In-depth knowledge of process modeling, optimization, and/or quality management
- Experience in workshop moderation
- Experience in leading projects or workstreams
- Secure stakeholder management at management level
- Routine in pre-sales or proposal processes
- Very good German and English skills
- Willingness to take on responsibility and move something in the team
Benefits
- Flexible work models
- Modern IT equipment
- Diverse training opportunities
- International development opportunities
- Corporate benefits
- Comprehensive additional services
- Job bike leasing
- Attractive bonuses
- Modern and centrally located offices
- Get-togethers, parties, and team events
Requirements Summary
Several years of experience in enterprise service management, experience in workshop moderation, and strong stakeholder management skills
