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LRQA
ITSM Support Engineer
Join LRQA as an ITSM Support Engineer in Birmingham. Leverage ServiceNow skills to enhance ITSM processes. Requires ITIL certification and ITSM tool experience.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 1, 2025
The ITSM Support Engineer role within LRQA will play a pivotal role in ensuring seamless operation, continuous improvement, and strategic alignment of IT Service Management processes across the division.
Requirements
- Prior experience of configuring, developing and supporting ITSM tools such as ServiceNow, Halo
- Understanding of ITIL/ITSM best practice and experience with implementing ITSM processes
- Proficient knowledge of SQL and HTML
- Problem Solving - Analytical skills to troubleshoot and resolve complex system issue
- Excellent written and verbal communication skills to articulate technical information clearly to various stakeholders
- Strong Interpersonal skills for building relationships across teams and driving process improvements
- ITIL Certification
Requirements Summary
ITIL Certification, prior experience with ITSM tools, analytical problem-solving skills, and strong communication skills
Apply now
Birmingham
|
West Midlands
United Kingdom
Entry Level
In-Person
Full Time
