Journeyman ServiceNow and Enterprise Tools Support Specialist

GovCIO is seeking a skilled Journeyman ServiceNow and Enterprise Tools Support Specialist to support the USSS Network Operations and Security Center (NOSC) proposal. This role involves managing ServiceNow, integrating systems, automating processes, and providing expert support to enhance national security and operational efficiency in Washington, DC. The position is hybrid remote.

Requirements

• Provide daily operational support and troubleshooting for ServiceNow.
• Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
• Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
• Develop and implement automation and monitoring solutions to improve system reliability and performance.
• Conduct performance tuning, testing, and updates to maintain security and efficiency.
• Maintain compliance with federal cybersecurity standards (FISMA, NIST, DHS).
• Document technical solutions, system configurations, and standard operating procedures (SOPs).
• US citizenship required for a Top Secret Clearance.

Benefits

• Employee Assistance Program
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment