Junior Application Specialist

At Affinity Water, we're offering an exciting opportunity to grow into a Subject Matter Expert (SME) in our Billing and CRM systems, supporting millions of customers across the region. In this role, you’ll be immersed in learning the ins and outs of our HiAffinity billing system and associated CRM tools, gaining experience in systems integration, process automation, and customer engagement.

Requirements

• Experience & Technical Skills: Exposure to or interest in billing systems and customer relationship management (CRM) tools.
• Awareness of SQL, database reporting, or process automation platforms.
• Understanding of customer data privacy principles and an interest in utilities or public service delivery.
• Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools.

Benefits

• Salary dependant on experience
• Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield
• Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability Confident