D2 Consulting

Junior Helpdesk Specialist

Join D2 Consulting as a Junior Helpdesk Specialist in Springfield, VA. Leverage ServiceNow skills to provide IT support. TS/SCI clearance required. Benefits include health insurance and 401(k) match.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 1, 2025

The Junior Helpdesk Specialist provides technical assistance and support to customers via the Single-Point-of-Contact IT Service Desk. Duties include responding to queries, running diagnostic programs, and implementing solutions.

Requirements

  • Active TS/SCI security clearance
  • Bachelor's Degree or Associates Degree or High School Diploma with 1+ years of IT experience or 3+ years of Military experience or 1+ years of experience in a government agency work environment
  • Relevant experience with ServiceNow
  • Experience within the Intelligence Community
  • Exhibit excellent customer service, organizational, and time management skills
  • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire

Benefits

  • Health/Dental/Vision
  • 401(k) match
  • Accrued PTO
  • STD/LTD/Life Insurance
  • Referral Bonuses
  • Professional development reimbursement
  • More benefits

Requirements Summary

1-3 years of experience, bachelor's degree or equivalent, excellent customer service skills