The Junior Helpdesk Specialist provides technical assistance and support to customers via the Single-Point-of-Contact IT Service Desk. Duties include responding to queries, running diagnostic programs, and implementing solutions.
Requirements
- Active TS/SCI security clearance
- Bachelor's Degree or Associates Degree or High School Diploma with 1+ years of IT experience or 3+ years of Military experience or 1+ years of experience in a government agency work environment
- Relevant experience with ServiceNow
- Experience within the Intelligence Community
- Exhibit excellent customer service, organizational, and time management skills
- Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
Benefits
- Health/Dental/Vision
- 401(k) match
- Accrued PTO
- STD/LTD/Life Insurance
- Referral Bonuses
- Professional development reimbursement
- More benefits