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Softtek
Junior Service Desk Agent
Join Softtek in Bogota as a Junior Service Desk Agent. Utilize ServiceNow for ticket management, support ITIL processes, and deliver top-notch customer service.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 24, 2025
We are seeking a Junior Service Desk Agent to join our team. The successful candidate will be responsible for answering customer phone calls and tickets, resolving service requests, and providing excellent customer service.
Requirements
- Knowledge of Windows Front-End environments (XP, Win7, Win8, Win10)
- Experience in ticket management tools such as Remedy, HP Service Manager, or ServiceNow.
- Solid knowledge of the ITIL framework (incident management, request fulfillment, and problem management)
- Proficiency in the Office suite (Outlook, Excel, Word, etc.)
- Experience in networking (topologies, MPLS, etc.)
Requirements Summary
Junior Service Desk Agent with experience in ticket management, networking, and the ITIL framework. Proficient in the Office suite and Windows environments
