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Softtek
Support Leader
Join Softtek as a Support Leader in Bogota. Leverage ServiceNow for incident management, reporting, and team performance analysis. Skills in Power BI and Excel required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 18, 2025
The Support Leader is responsible for tracking and resolving incidents, generating reports, analyzing team performance, and proposing process improvements.
Requirements
- Proficient skills in Microsoft Power BI
- Solid knowledge of Microsoft Excel
- Experience in using ServiceNow or other incident and service management platforms
- Leadership, effective communication, and results-oriented skills
Requirements Summary
Proficient in Microsoft Power BI, Microsoft Excel, and ServiceNow. Leadership, effective communication, and results-oriented skills
